Terms of use

About Gilty

This website is operated by Gilty Lifestyle Pvt Ltd (“Gilty”, “we”, “us”). By using the site, you agree to these terms. They work alongside our privacy notice and the policies linked below. Nothing here limits rights you have under applicable consumer law.

Products and prices

We aim to describe each fragrance, size and price accurately. Images are illustrative; packaging and colours may vary slightly by screen or production batch. The price, any applicable discount and delivery charge shown at checkout govern an order. We may correct an obvious listing error before accepting an order and will contact you if it affects your selection.

Availability is subject to confirmation. Adding a product to your bag does not reserve it.

Orders and payment

Checkout collects your delivery details on Gilty’s website and uses Razorpay for the payment window. Your order is accepted for fulfilment only after payment is successfully verified and Gilty confirms the order. A payment preview or simulated transaction does not create a sale or a shipment. The checkout screen clearly identifies when that mode applies.

We may decline or cancel an order if payment cannot be verified, a product is unavailable, an address is not serviceable, or fraud or a material pricing error is suspected. If a real payment was collected for an order we cannot fulfil, we will arrange a refund to the original payment method.

Delivery, cancellation and returns

Our shipping policy explains charges and delivery estimates. A cancellation request can be made before dispatch. Once dispatched, a request is handled under our returns policy and refund policy. Consumer rights available under law continue to apply.

Accounts and website use

Keep your sign-in details confidential and provide accurate information when you create an account or place an order. Do not misuse the website, interfere with its security or operation, or submit unlawful, abusive or infringing material. We may restrict access where necessary to protect customers or the service.

Brand content and external services

Gilty’s name, logo, product imagery and original content belong to Gilty or its licensors. You may browse and share links for personal use; commercial reuse requires our written permission. Payment and map services are operated by third parties under their own terms and privacy notices.

Changes and complaints

We may update these terms as the website and services change. The version displayed when a live order is placed applies to that order, subject to applicable law. Send order or consumer complaints to [email protected]; we will review and respond through our customer support process.